1. Is it possible to change a user’s email?
No. A user’s email can only be changed by Yungas Support.
To request the change, send a message to our Support team with the user’s current email and the new email. This allows us to make the change while keeping the user’s history linked to the new email registered in the platform.
Note: If you delete a user/registration in order to change the email, the user will lose their history of open tickets. Therefore, request the email change through our Support team.
2. How do I change my name, password, and contact phone number?
To change the user name, password, and contact phone number, click your name in the upper-right corner and select the "My Profile" menu.
Image: example of accessing the profile menu.
After that, edit the information, click "Save", and you are done.
Image: example of editing profile information.
2.1 How do I change another user’s name?
Changing a user’s name can only be done by the user themselves or by request to Yungas Support.
Important: If the name chosen by the user violates the network’s ethics, contact Yungas Support immediately.
Still have questions? 🤔
Contact our Support team through the Message icon.
⌚ Our support hours: 09:30 to 17:30