In this article, we explain the maximum file size supported by each attachment field in the platform and present alternatives for cases where a file exceeds those limits.
🎯Platform capacity
📢Communication - Inbox
In tickets, requests/demands, and announcements, the maximum attachment size is 40 MB for any file type.
📢Communication - General announcements
In the body of a general announcement, it is possible to include screenshots and images that together add up to 10 MB.
In general announcements, uploaded files together can total up to 1 GB per announcement.
📢Communication - Materials
In Materials, each file can be up to 2 GB for videos and images.
📢Communication - Occurrences
Attachments sent in occurrences cannot exceed 40 MB.
📢Communication - FAQ
The FAQ content cannot exceed 10 MB, considering written text and attachments together.
🎥Operations - Trainings / EAD
In the training module, you can upload files up to 1 GB.
Videos that exceed the size limit can be hosted on external platforms such as YouTube, Vimeo, or Google Drive. In this case, they can be added to the class using the video or PDF link option.
Suggestion: when using an external platform, add videos and know-how in unlisted playlists to help keep the files private.
Training cover
Recommended training cover dimension: 490 x 276 pixels. It can be larger if it keeps the 16:9 proportion; smaller dimensions are not recommended.
📑Operations - Checklist
In checklist answers, each attachment can contain up to 40 MB.
🏪Operations - Store
Featured product images cannot exceed 50 MB.
What if my file exceeds the field capacity?
If the file exceeds the attachment field limit, you can use a converter to make the file lighter, such as converting videos to .mp4, or use a PDF compressor to reduce the file size.